FAQ

How can we help?

FAQ

How can we help?

General questions

I’m trying to register a new account at IIZIPAY, but I’m not getting any SMS from the system. What shall I do?

First thing you have to do is to Register – click the Join Us button and go through the registration process. You will need to submit a Proof of address and a Proof of ID (Passport). Once you are registered you will be able to enter the phone number and receive a confirmation SMS.

Can I open account if I am not a European citizen?
Accounts can be opened by European Union and UK residents.
Where is my sort code?
IIZIPAY Mastercard has a unique IBAN account, without a sort code.
Do I have a unique account number?
Each IIZIPAY customer has a unique IBAN account in the euro currency.
Where can I find my account number?
You need to log into your mobile app and select 3dots on top right of the screen and select Details – IBAN is your account number.
Where can I find BIC/Swift?
You need to log into your mobile app and select 3dots on top right of the screen and select Details and under Bank details you can find BIC/SWIFT.
What is the validity period of the card?
The validity period of IIZIPAY Mastercard is 3 years.
Who issues iizipay accounts with Mastercard payment cards?
The issuer for Your iizipay Prepaid Mastercard is issued by PFS Card Services (Ireland) Limited pursuant to a license from Mastercard International Incorporated. PFS Cards Services (Ireland) Limited, trading as PCSIL, is authorised and regulated as an issuer of electronic money by the Central Bank of Ireland under registration number C175999 and is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Registered office: Front Office, Scurlockstown Business Park, Trim, Co. Meath, C15 K2R9. Company Registration number: 590062.
Where are the operating accounts of cards really located?
The issuer of IIZIPAY Prepaid Mastercard is PFS Card Services (Ireland) Limited (PCSIL).IIZIPAY Mastercard payment card service is provided by PCSIL’s payment system, and card operating accounts are held at Irish Allied Banks, p.l.c., registered in Ireland. This is a universal bank that has been providing a wide range of banking services for 50 years, and whose operation is supervised in accordance with EU regulations.

Receiving payments

How do I get funds on my IIZIPAY account?

Your IIZIPAY account is a regular euro account.

Give the person that wants to send you funds your IBAN number. They can then make a SEPA Credit Transfer using your name and IBAN.

Can I receive my salary into the Iizipay card?
Yes, give the person that wants to send you funds your IBAN number. They can then make salary lodgements using your name and IBAN. Your IIZIPAY account is a regular euro account.
Do I need to pay for incoming credit transactions?
No, there is no transaction fees charged for Euro payments.
How long does it take for funds to reach my account?
It depends on the different bank processing times. Some SEPA transactions are instant, and others can take up to 1-3 business days.
What should I do if the payment can not reach my account?
First check if you provided a correct IBAN number, then check that you are loading within the daily/monthly limits or contact our support team for more guidance.
Which deposit options does IIZIPAY support?
We accept bank transfers also known as SEPA credit transfers.
What is an IBAN?
IBAN stands for International Bank Account Number, it is an internationally agreed system of identifying bank accounts across national borders. It contains up to 34 letter and numbers and helps the bank to process global transfers.
What is SEPA payment?

SEPA (Single Euro Payment Area) payment is a payment within Europe in euro currency.

IIZIPAY card holders can receive and make euro SEPA payments.

Transfer

Who can I send money to with IIZIPAY?
You can pay to anyone in the Euro-zone that provides you with their IBAN and name. Simply hit the payments button on the app.

Paying with your card

Where can I pay?

Everywhere you see the Mastercard logo, online or in a shop.

How do I pay?

If you have used a debit or credit card before, you will know what to do, as the process is the same: give the cashier/ merchant your card or put the card into the terminal when requested and enter your 4 digit pin number. Please ensure you have sufficient funds in the account plus any applicable fees related to the transaction.

If you are using your card for an online purchase, you will have to enter your card information and some personal details, then follow the on-screen instructions.

Withdrawing cash

How can I withdraw funds from my IIZIPAY account?

You can withdraw funds from the IIZIPAY Prepaid Mastercard at over 2.6 million ATMs worldwide, where you see the Mastercard logo.

APP

How much does it cost to use an IIZIPAY prepaid Mastercard?

The IIZIPAY Prepaid Mastercard costs €0.99 per month. Any additional fees you can find in the pricing section on our website.

How to check the card balance?
Login to app – the balance is shown on top right corner of the home page.
How to check transaction history?
Login to app- Main menu- History- Advanced Search – Sort by date, credit or debit transactions.

Card account loading and payments

Can I use this card to pay for goods and services online?
You can make online purchases worldwide. All online purchases are secured against fraud with Mastercard 3D secure system.
What limits are there when using my IIZIPAY prepaid Mastercard?

Our Spending limits are:

  • Point of sale and online shopping: €3,000 per day 
  • ATM withdrawal: €250 per day
  • Maximum monthly ATM: €1,000
  • Maximum ATM withdrawals per day- 5x per day

Our Loading limits are:

  • Maximum load per day: €5,000
  • Maximum individual load limit: €5,000
  • Monthly load limit: €5,600
  • Yearly load limit: €67,200
  • Maximum load tries per day: 5x per day
How do I top-up and manage my IIZIPAY prepaid Mastercard?

You can manage the IIZIPAY Prepaid Mastercard via the app, topping up the card via a bank transfer.

Security

What documents / information do I need for my application?

The following are needed:

  • A valid passport, driving licence or identity card
  • A bank statement or a utility bill issues within the last 3 months which confirms your address
  • A proof of enrolment from your university (if you’re a student living abroad)
Why do I need to verify my identity and how can I do that?

For legal purposes we need to verify the information you provided at the application stage against your documentation.

When do I receive my IIZIPAY prepaid Mastercard?

It will take up to 6-12 working days to get your IIZIPAY Prepaid Mastercard delivered to your home address.

My IIZIPAY prepaid Mastercard is lost or stolen. What should I do?

You can block your card within the app or call us at this number: +31 70 808 0140. If you cannot make a phone call, e-mail us on support@iizipay.eu and we will help you.

Do I need to pay for a new card after I lose it?

Yes. If you lose your card, you will need to pay the ‘Get the card’-fee again.

I ordered a new IIZIPAY prepaid Mastercard, but it never arrived? What should I do?

You can contact our customer support service in the app and we will send you a replacement.

What is my PIN number?

There are two different PIN codes—your Confirmation PIN and your Card PIN.

Your Confirmation PIN (mobile app) is used to confirm all actions made within the app, such as transfers, password changes, etc. You set it up from the app when you register your smartphone for the first time.

You can change it from My Account > Credential settings > PIN > Change your PIN > OK

Your Card PIN is used to make withdrawals and pay in shops with your card. You get it over the phone once you receive your card by post.

What should I do if I forget my PIN code?

You can get a Pin Reminder from app: Card > Pin Reminder > Submit.

You can also use ATMs to change your PIN number.

How do I activate my Prepaid Mastercard and retrieve the PIN?

The process to activate your card is easy. You can follow the instructions on the letter attached to your card or alternatively follow these simple steps.

  1. Call automated helpline on +31708080140.
  2. Enter the 16-digit card number on the middle front of your card.
  3. Enter your date of birth using the correct format DD/MM/YY.
  4. Your PIN will be read out to you. You must never share this with anyone.
How can I close my account?

Login into the app, Messaging – Enter a message asking to close your account or send us an email request to support@iizipay.eu.